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Complaints

Contact regarding complaints: [email protected]

If the quality of the purchased product turned out to be unsatisfactory you have the right to file a complaint. We are responsible for delivering goods free from physical and legal defects. We assure you that in the event of defects in the sold item we will make every effort to meet the trust placed in us.

The basis and scope of liability for defects in the goods are contained in the provisions of the Act of 23 April 1964 Civil Code, in particular in Art. 556 and following of the Civil Code - in the case of sales contracts concluded from December 25, 2014.

The basis and scope of liability to the consumer for non-compliance of the goods with the contract are defined by generally applicable law, in particular the Act of 27 July 2002 on specific terms of consumer sales and amending the Civil Code (Journal of Laws of 2002, No. 141, item 1176, as amended) - in the case of sales contracts concluded before December 25, 2014.

Warranty for physical defects - the procedure and conditions for submitting a complaint

1. The Store is obliged to deliver Items without defects.

2. If the item sold has a defect the customer may:

  • 2.1 Submit a declaration of price reduction in the proportion in which the defective Item remains in relation to the defective Item.
  • 2.2 Submit a declaration of withdrawal from the contract but such right does not arise if the defect is irrelevant.
    The Store may evade the effects of the statements indicated above if it immediately and without undue inconvenience to the customer replaces the defective Item with a non-defective one or removes the defect, unless the Item has already been replaced or repaired by the store. In such case the customer may instead of the removal of the defect proposed by the store, request the replacement of the Item with a non-defective one or instead of the replacement of the Item, demand the removal of the defects, unless the method chosen by him is impossible or would require excessive costs compared to the method proposed by the store.
  • 2.3 Demand that the Item be replaced with one that is free from defects.
  • 2.4 Demand removal of defects.

The store is obliged to replace the defective Item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the customer. The Store may refuse to satisfy the customer's request if it is impossible to bring the defective item into compliance with the contract in the manner chosen by the customer or would require excessive costs compared to the second possible method of compliance with the contract.

3. If the Customer requested replacement of the Item or removal of the defect or submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the store did not respond to this request within fourteen days, it is considered that the request was justified.

4. Statements under the warranty should be sent to the e-mail address [email protected] or the postal address of DAJAR sp. Z o. o. Połtawska 6, 75-072 Koszalin, Poland.

5. In order to exercise the above rights under the warranty the customer should deliver the defective Item at the store's expense to the following address: DAJAR Sp. z o.o.,Różana 9, 75-220 Koszalin, Poland. Before shipping the advertised Items please contact the store to arrange the details. If due to the type of the Item or the method of its installation, the delivery of the Item by the customer would be excessively difficult the customer is obliged to make the Item available to the store in the place where the Item is located.

6. The store is liable under the warranty if a physical defect is found within 2 years from the date of delivery of the Items to the customer.

7. The claim for the removal of the defect or replacement of the Item with a product free from defects expires after one year from the date of finding the defect. Within this period the customer may submit a declaration of withdrawal from the contract or price reduction.


8. The store's responsibility does not include in particular:

  • 8.1. defects, damage, malfunction or deterioration in quality of Items purchased by the customer resulting from accidental or deliberate mechanical damage,
  • 8.2. damage caused by careless or improper use,
  • 8.3. damage to Items caused by interference by third parties, including interference by unauthorized or unauthorized by the store or the manufacturer of the website,
  • 8.4. damage caused to the Items from which serial numbers or other markings enabling their identification have been removed or damaged,
  • 8.5. differences in the appearance of the Items ordered and received which result from improperly set parameters of the customer's monitor screen.

9. The term "defect" does not include maintenance, cleaning, replacement or repair of worn-out components or parts of things, replacement of consumables, etc.

10. To use the warranty the customer should submit a proof of purchase.

It is best to open the parcel in the presence of the courier and check the compliance of the order and make sure that none of the ordered products has been damaged during transport. In particular, do it when the parcel has a damaged company tape or is covered with a courier company's tape which may indicate interference with the content of the parcel by other people.
If:
- one or more articles are damaged,
- you have found one of the ordered products is missing,
you can prepare a "Damage report" that will facilitate and accelerate your further action. The protocol includes a list of damaged products, e.g. 1 x 20 cm frying pan (product code 1234), 2 x deep plate (product code 12345) etc.
The original of the protocol remains for you, and the copy goes to the courier.
A readable scan or a photo of the original protocol should be sent to us, along with photos of the damage, by e-mail to [email protected] or by traditional mail to the following address: DAJAR Sp. z o.o., Różana 9, 75-220 Koszalin, Poland. After receiving the report we will immediately send the damaged parts at our expense.
Each shipment sent from our warehouse is checked and packed by two persons who control each other, we check whether the goods are damaged and whether they have manufacturing defects. Only after such an inspection are the products packed. For this we use professional equipment and, depending on the purchased items, paper and / or foil fillers.
When packing, the carton / packaging is covered with a company tape with the logo of our company. Shipments with fragile items and other items that require it are marked with the word "Attention glass", which is on the company tape. There are also additional stickers on the shipments with the symbol denoting the content that requires careful transport.
In the event that one of the products has signs of a manufacturing defect, please send us information and attach photos showing it to the address [email protected]
We will act as soon as possible to give you a sense of security and care on our part for your satisfaction.